Dennis Kong

Review of Don Valley North Toyota Scion

I have been servicing my Toyota vehicles here sinc...

I have been servicing my Toyota vehicles here since 1992. Ted was the master mechanic and the service team was topnotch. Shout out to Edmund as service manager who left to take over Lexus service a while back. Since then, I felt the level of service has gone downhill. Service advisors no longer appear to care about the customer anymore...just caring about how to maximize service $$ work. I am no longer doing any business with DVNT because I have an American Sienna with a Platinum extended warranty from Toyota USA that honours claims from Canadian dealers. The extra step for DVNT is to provide a list of parts and work needed to them and they get authorized or denied and when authorized, payment is sent to the canadian dealer directly. Any difference would be my responsibility. Well, apparently that couple of calls is too much for DVNT to handle, and the advisor told me to take my van to Buffalo and stay overnight or longer. Well, I found other dealers who are willing do the legwork because it's just part of service for them. I texted and chatted with DVNT about this, but they no longer respond. Hence I am taking all my business elsewhere from now on. No apologies, no feedback, no explanation from DVNT.