Hotel location is good. The front of hotel is pret...

Hotel location is good. The front of hotel is pretty. Customer service and staff are awful. I have never stayed in a hotel where you aren t greeted by anyone and can t get anyone to help with anything. They advertised free breakfast along with other promotions but when you check in, they state it s not included. After going back and forth with reservations and the front desk people; they made a note to include the promotions and then when I checked out- charges were on the bill! They gave me the manager email to contact but they never even responded. And four emails to reservations were never responded to. Terrible service! Go to the Knickerbocker!