Mike Allen

Review of Honda of Serramonte

Overall experience was acceptable. However there a...

Overall experience was acceptable. However there are several things that I was not so thrilled about... 1) the courtesy shuttle ride was rather interesting (I would not choose that route in the future) 2) extremely difficult to get information throughout the day. Called and left many messages with no response 3) suggested repair seemed to be the most expensive possibility without any guarantee that the problem would be fixed (it is an electrical problem or a sensor problem)... there was no attempt to trace the open circuit reading just a suggestion to spend $2600 to replace the entire engine wire harness and then if this did not take care of the problem the wheel sensors would be replaced... Just seems like expensive guess work.
My overall experience is acceptable. The people are nice, but they seem to need more employees. Oliver is a great guy, but too many clients to be responsible for. He did offer me his direct personal cell # for future contacts, but it hardly seems right that he should have to do this.