Solid two stars at best. Made a reservation a week...

Solid two stars at best. Made a reservation a week in advance to the service department. Confirmed appointment to be 815AM. I arrived at 750AM to drop off my vehicle. Service department advises me it will be approximately 3-4 hours to get to my truck, and about 2 hours to complete the job. I figured the purpose of making an appointment was to get your vehicle in at the time you scheduled, but I can understand things being busy. I end up having to call THEM at 3PM for a status on my vehicle, go through the automated phone system a few times and never get through to the service department. I ended up having the secretary at the other dealership in Bentonville get through to them to tell me it would be finished by 5PM. Okay, so an original 6 hour wait time has turned into 9 hours. I get to the dealership at 450PM only to be told it would be another 20-30 minutes to complete my truck's service. More than 9 hours for an original suggested time of about 6, when I reserved an appointment a week in advance. No parts needed to be ordered, so the total for two hours of labor was about $320. It would behoove people to find an independent mechanic or other dealership to service their FCA vehicle, unless you're okay with not getting updates and making reservations for very ambiguous service times.