Nathan Stacy

Review of Edencrest

I rented their aqua paradise property in November....

I rented their aqua paradise property in November. We had 3 full families in a six bedroom cabin. Within the first hour we called due to an entire bedroom being without electricity. They responded quickly and flipped the breaker back on (which we knew wouldn't fix this issue). An hour later roughly, the breaker trips again. This ended up being the case for the next four days. They switched a breaker out with a breaker that was not up to code as an attempt to temporarily keep power to the room until they could fix it correctly, according to one of the electricians that responded to us. We had other small issues of hdmi cables not working, remotes not working, wifi cut out for about a day at one point. The entire party was very easy to work with, we never caused any issues throughout this, but it was a bit of an issue for us nonetheless, we had to leave ppl of the party behind to remain at the house everyday because the electricians would be there at some point.

We discussed compensation the day we left. My first and only offer was $100 dollars back and $125 back for a future visit if used up in a year. I responded back after further evaluation of prices. The difference in prices of 1 bedroom were 500-600$. Our entire party thought this would be reasonable to request since the electricity never lasted more than 1 hour after their "professionals" responded. They called me back and said they could only offer $100. Then I voiced the entire concern more in depth, how it was a safety issue, ruined our plans each and every day, and I ended with a comment of, "I can't guarantee that someone from the party wouldn't leave a review of some sort because I was representing the party, and they wouldn't discuss anything with anyone else but myself" then she says, "if you leave a bad review, we won't refund you" and was snarky through the rest of that phone call. They sent me something to sign accepting the $100 dollars, with no mention of the other $125. It's been several months, and I have not accepted the $100 dollars because that's 5x less the average price per bedroom.

You responded to my brother in law in a complaint, with "you make mistakes". I'm willing to accept that you "made a mistake",as I've been 100 percent open with accepting that your team put our family at risk of fire hazards,the entire time we were there, without a bedroom for an adult and child whom had to find other avenues for sleep. I'm willing to let any other issues go, as things to happen, I never expected to have internet connections fixed instantly, or remotes, or cables being faulty, we just worked with what we had, and in fact you won't find a complaint on file for those issues because we were reasonable with you. I just expected eden crest to be reasonable back without having to fight about it. You seem to want to accuse or bring in other issues of other ppl "scamming" you, or making ridiculous requests, but what other ppl do or request, has nothing to do with us. Our request is in no way unreasonable. Simply the difference in the cost per bedroom we lost. If you don't think that's fair, then maybe the issue and any other issues you have apparently had with guests is more on your end than it is your guests, and you may need to reevaluate your approach.

The fact that your team told me that this issue was fixed properly within a few hours after we left, tells me you covered up the issue until the day we left. You knew we would be without electricity in that bedroom for the rest of our stay and planned the fix in the few hours you had before the next family arrived later that day. That doesn't upset me more than swapping out with an out of code breaker as your final attempt to fix what was likely a shorted wire. Breakers trip for a reason, breakers trip when they become heated to a point that they trip, this heat comes from a short generally. After attempting to swap breakers once, you should know the issue isn't the breaker and move on to the next likely issue. Instead you chose to keep swapping breakers.

This is the 1st review I have ever made!