On our arrival we had just gone to our room when t...

On our arrival we had just gone to our room when there was a fire alarm...we found out later this is one of 2 a year. At the time we didn't know this and left the room quickly. There were no staff around to help. This needs to be addressed as we had had no time to familiarise ourselves with the fire escapes so found the nearest staircase. This turned out to be a back staircase. Most worryingly it was full of cigarette ends. This is totally unacceptable.
The hotel is in a perfect position but we were very disappointed with our room. Beautiful view but the room itself needs tlc. No fridge and no bedside table. Little milk for tea. We asked for these things but at no stage did they arrive. An expensive stay for little reward.