I don't know where the negatives are coming from, ...

I don't know where the negatives are coming from, but I have been on the phone concerning my father's care several times a day and all the staff has been a pleasure to talk to. I live in TN and can't be with him right now, but the staff has complied with every request I've made. So I'm going to give them a four. I'm just not getting the poor service others are describing.