I took my 19 year old cat, Punkin here for an emer...

I took my 19 year old cat, Punkin here for an emergency. I called the VCA clinic on W 86th street because this is where my cats records are.....in the midst of the crisis I did not notice the VCA on 86th closes at 11:00PM now. Their phones roll over to the VCA in Fishers but they did NOT BOTHER TO TELL ME THAT when I called to say I'm on my way. Instead they said "OK we we'll pull up her records and be ready for your arrival." I drove all the way to W 86th Street. 18 minutes away when I was 5 minutes away from Fishers. My cat was dying for God's sake!. This was at 2:00AM. I ran every light and broke every speed limit to go to the VCA on W 86th Street to find it closed. When I called the W 86th Street number I asked where are you??!! I was casually informed "oh we are in Fishers". Whaaat?!!! Her only excuse as to why I was not informed of their location on the initial call I was informed she didn't talk to me on the initial call. We drove the 18 minutes back to Fishers, with a barely breathing cat by this time. The receptionist was uncaring and cold. My cat died. After having me fill out a bunch of forms, on check out they got my cat's name wrong, address wrong, phone number wrong but damn if they didn't get the credit card number right. My humble advice for a crises in the middle of the night confirm where you are going. I called the both VCAs the next day and they apologized. Yeah...tell that to the the cat who suffered 40 minutes longer than she had to....I get it she was old but this is egregious. There are no words for me to explain my anger, sadness and frustration. My cat would probably not have survived given her age but yours might. Just take heed to this cautionary tail. Pun intended. Furthermore, I got no diagnosis. Other than a mass or fluid on her kidney's. Yes, I knew she had CKD. I was too upset to formulate questions. A kidney mass didn't cause the labored breathing did it? Wish I knew. Their attitude was she's old "it just might be time to say goodbye". While this this may have been true, I still dont know what happened. I made the agonizing choice to have her euthanized. I question this whole experience now. What could I have have done differently...would it have mattered? This was one of the worst nights of my life. Please check with your vet and see who they recommend that's open 24 hours. I am absolutely heartbroken and LIVID.