Oli Frankish

Review of Grunwerg

I had a simple extended warranty claim where the h...

I had a simple extended warranty claim where the handle broke on my global knife due to internal rust spots shearing the handle .... The process I had to go through was tortuous and designed to be as customer off putting as possible. I Grunwerg, Sheffield are the actual company who are the importers, hide behind a website that has little or no contact details and with no phone numbers on it. I was asked for multiple levels of evidence, multiple times, to demonstrate that I had not damaged the knife and their decision making was labourious. It even requiring their MD to make the decision about the claim! I was finally given a telephone number to make a payment under their warranty terms. The number was never answered nor did I get a call back. When I finally found their head office number I was again just put onto an answer machine. I have now had to make a payment to the companies general bank account for a replacement knife with no acknowledgement that I will ever get it sent to me - this is just not good enough.

Even in times of Covid this is just not an acceptable level of service - I Grunwerg you are hiding from your responsibility to deliver an acceptable level of customer care.