I have bought stuff from these guys before; mostly...

I have bought stuff from these guys before; mostly just odd ball tactical gear or magazines that are cheaper than the competition with free shipping.

Normally things go without a hitch however don't expect any customer service from these folks especially for a special order.

I tried ordering some muzzle devices for an OSS suppressor I recently Form 4'ed on from Botach and it has been a complete nightmare. Botach does not respond to emails, web site inquires, or voicemails. After bullying through a few times on the phone I managed to talk to actual people however their order system is a complete mess. They incorrectly list these muzzle devices as suppressor parts and thus needs FFL/SOT information to transfer to which is totally incorrect. If that were the case then ALL of these muzzle devices would need separate ATF Transfer Forms for the NFA.

OSS specifically redesigned these devices to gain ATF approval for retail sale as a mount.

During this time I have been trying to contact OSS and I have been painstakingly been lead along for 2 weeks to realize that Botach never ever actually placed my order with them to begin with. I only have a few weeks left before I go on vacation on a squirrel hunt and this is simply not acceptable.

Long story short: Don't ever deal with these guys unless you ordering a very well known quantified item in stock that you can potentially wait months for in no hurry. Don't place any special orders because it simply isn't happening. I am honestly surprised at how these guys can stay in business with the way they treat their customers.