The WORST! When I retired two years ago, they in...

The WORST! When I retired two years ago, they incorrectly canceled my health insurance without letting me know they were doing it - I only found out when a maintenance drug I take ran out and I tried to get a refill.
Their website had no email address, and only one phone number, which kept me on hold for THREE HOURS one day, and two hours the next. It took a nasty email to the Deputy Mayor in charge of this agency in order for me to get action to reinstate my insurance.
This agency is exactly the nightmare that people think of when they think of "civil servants".