Went up to NYC this week for a work trip, which me...

Went up to NYC this week for a work trip, which means I don't get to choose my hotel, but when I heard I was going to be staying at the DoubleTree, I was optimistic. I mean, cookies, right?? :D ..but it turned out that the cookie was the only thing I liked about the trip (just don't read the nutrition facts on the back or that'll be ruined for you too).

I checked in around 3pm and that went smoothly enough after waiting in a line of 10 people with 1 person at the desk. The HHonors desk person starting helping out, which moved things along. At this point, I wasn't upset at all. Once I got to the $306/night room, I immediately was a little bummed. Small. Dark. Musty. Whatever... it's a quick 1-day trip in Manhattan. I'll deal. Threw my **BAM** bag down and went out for the company dinner. When I got back at 10:30, I started to get ready for bed. Sat on the sheets **BAM** and tried to connect to the "high speed" internet. I could barely stream Netflix with it once I finally decoded the absolute terrible handwriting on the password given to me. I actually wasn't able to decode it myself - I had to contact the front desk **BAM** to have them read it to me.

At this point **BAM** you're probably wondering what these "BAM"s are. Well, WARNING: DO NOT STAY IN ROOMS AROUND 240-250. I was in 245. Every couple minutes you'd hear "grinddd click click click grind click (pause) (faster) clickclickclick BAMMM!!!". It's after 11pm. I called the front desk, they hear me out, and without offering any help, just transfer me to the manager. I tell him what's going on and he says "ohh.. your room is right over the parking garage. It should stop soon as fewer people come in late".
I explained that I spent over $350 on the room and had to be up at 6am.
He says "unfortunately we're sold out".
I only say "ok...".
Finally after an awkwardly long pause he says "...is it TERRIBLY disturbing?".
Me: "well yeah... Disturbing enough to call you about it."
Him: "Let me see.... AH! We just had something come available on the 7th floor." (mind you, this is 11pm. I have no idea how something can "just become available" when you just told me you were all booked up).
Me: ...... "I'll take it".
Him: "Are you all packed?"
Me: "Yes. Haven't even unmade the bed"
Him: "Okay, I'll meet you outside of your new room with the keys".

20 minutes later, standing in the hall in pajamas and after calling the front desk again asking where they were, another employee (not the manager) came up with a key card.

Once in the new room, still dark (just poor lighting in the hotel I suppose), the sink drained slower than it filled, as did the shower. On top of that, the TV's guide channel didn't work, so you had to go through 1 channel at a time with about a 5 second delay between channel changes. Also, internet speed was nearly unbearable. On top of that, everything had a semi-coarse feel to it, as if it had been swept off but not actually cleaned with anything (I worked cleaning motel rooms back in high school, so I'm familiar with what to look for - this wasn't a thorough job).

I really wish I could have liked this place more, but I just couldn't get past these issues and the crazy fact that they would charge anyone over $300 (before tax) for a room directly over a parking garage that was so loud that you could literally feel the vibrations of the gears and slamming of the door. This room shouldn't be rented to anyone, and if it is, there should be full disclosure at the front desk as well as a majorly discounted rate.

Cherry on top: The new room had a card on the bed saying something along the lines of "If you aren't satisfied, let us know and we'll make it right". There was no such card in the room on top of the parking garage. Gotta wonder if that was an oversight or not.. I'm leaning toward not.

Note: I was torn between 1 and 2 stars. I've never left a 1 star review before and it feels "mean". I think the difference comes down to "would I give them another try?", and no... this is the first time I wouldnt. That was the deciding factor for me.