I have thought long and hard about this review. I...

I have thought long and hard about this review. I m not the type of person to just react and spew hurtful comments. Reviews effect business and should be taken seriously. With that being said, I must warn anyone thinking about having service/repair work done at this dealership. I d also have to say, that if I m honest, buying my car wasn t the experience I would have expected from a dealership.

The day I bought my car the gentleman who had sold it to me wasn t present. I was rushed into finance, signed my life away, and then given a set of keys. Nobody did a final run through of the vehicle with me. I didn t know how to use all the buttons and when I got home realized the wrong owners manual was given to me. Should have known then that this was a warning sign.

I purchased a Nissan Certified vehicle and along with that came $10 oil changes. Great!! Well that was never the case. Every time I came in it was at least 50$ because they don t tell you about all the other maintenance add on s they force you to do. The oil changes took hours each time and every time I came in I felt like an inconvenience. I stopped doing the oil changes and just paid normal prices to go to Valvoline. At least they re friendly.

My most recent experience was the last straw. My car broke down and I had it towed to the dealership. I purchased the creme de la creme of extended warranties. I m a single female and just wanted the peace of mind in knowing that if a problem were to arise I d be covered. No issues, no hassles, no typical auto mechanic BS. Not the case here at all!!

After multiple days of waiting for just a diagnosis, jumping through hoops over the warranty, and then being given a huge hassle over a rental car (which was free and included with the terms of my warranty) my car was finally determined to have a failed fuel pump. The lack of organization and emotional intelligence during this experience was horrific. I get my car back finally and think the problem is fixed.

A week later I get a message on my dash telling me that the fuel cap is loose. I check and it isn t. I call. Tell them what is happening and that I m still smelling raw fuel. (They had spilled gas on the interior when changing the pump). I m dismissed and told that it s the cold weather the light will go off.

The light did go off and then a new one came on. I called. It went off. Came back on. I called. The whole time expressing concern over the fuel smell. I brought the car in.

I m now dealing with a guy named Billy who is the epitome of a good ol boy chauvinist. He tells me they have looked at my car, the codes are all coming back that it s safe to drive, there is something wrong, but he s not willing to invest anymore man hours into chasing the problem. I leave feeling completely defeated.

Four days ago I spend 3 hours stuck in my car during traffic and snow. Am so sick from the fumes by the time I get home that I spend the evening vomiting. Go in my garage the next morning and the smell of gas is overwhelming. Pull my car out, put a piece of paper in the puddle on the floor and take a lighter to it. Guess what?! Flame!! The type of flame you get from gas. Whoosh!

I immediately call the Luther Nissan in Inver Grove. They get me in quickly and diagnose and fix the problem within 24hrs. Kline had put a dirty Oring in my car when they fixed the fuel pump. I had been leaking gas the entire time. I went to Kline yesterday to get the money needed to pay Luther and not once was an apology given! Not once! Nothing!

Long story short, go to Luther. The experience is night and day. I felt obligated to have my car serviced at Kline because that s where I had bought it. The Luther folks are kind, patient, efficient, and you ll actually experience what it means to have your car serviced at a dealership!