Ornina Baze

Review of Sherman Dodge/Schaumburg Jeep

The worst dealership you can ever go to,

The worst dealership you can ever go to,
I bought my car from them, brand new car with so many issues I had few stops there in 2 years, so many issues so many lights, brand new car having a check engine light within the first year of me buying it, all that was ok until I had to take my car in because my airbag was not working and they gave me a rental car, next day I got into an accident in the very early morning (Chicago is crazy in summer with all the constructions, accidents happen), a towing company came and pick up the car, my car was ready the second day of the accident they held my own car until they get their car, they argued with my insurance and they held back my whole life because they didn t want to give me my car that I m paying for a very big about of money.
The manager is Mario, he told his staff not to reales my car but never informed me, my insurance passed down the information to me and I had to call the dealership myself to make sure if that was true, I had to call Mario on the next day to release my car and after a very long phone call he decided to release it( I don t know in what agreement they have a rule to hold my car), I went to the dealership the next day and keep in mind I m without a car for 2 days even though my car is already fixed.
I talked to Steve smith( which is the only person that helped me in that dealership) after 7 hours of my conversation with his manager Mario he refused to give me my car because his manager didn t not communicate with him that he can release it, he had to call him to get the ok.
I regret the choice I made of me buying my car from them DO NOT MAKE THE SANE MISTAKE, these people are brutal and terrible. I wish I can give them 0 starts because they don t deserve anything.
I m for sure changing my car, will never ever want to go back to them again.