Hailey Ratner

Review of Opus Hotels

The stay was amazing and the housekeepers were ver...

The stay was amazing and the housekeepers were very friendly! The staff was also very helpful and I'm truly greatful.
There was, however one issue, when I checked in the hostess said there would be a $100 charge per night (standard "deposit"). My friend and I were staying two nights, so this should have been a $200 charge. So we go to pay it and the card gets declined NSF. Being a good friend I whip out mine to just get in and not worry about it, because it'll be refunded anyway. Check my bank statement after getting home... It was actually a $500+ charge. I could understand maybe a $50-100 error but I think $300+ more than you tell someone is a bit much.