George W

Review of Holiday Inn & Suites Boston/Pe...

Our stay started out pretty rough. We had booked a...

Our stay started out pretty rough. We had booked a "flow room", but had confirmed a week before with "Alan" that it was a standard room which should have been a single king. Upon checking in, turned out we got two doubles(pretty silly when travelling with a girlfriend). Went to the front desk and asked to be moved to a king. They were fully booked, and we had to wait til one opened(understandable). That night, our AC decided to stop cooling, and kept making a very audible clicking belt noise. We called the front desk, and a maintenance guy did come up, but complained right in front of us about the management not wanting to upgrade/replace the old "junk" units. Luckily, after smacking it a few times, it worked through out the night. The 2nd day, I went down to check on switching rooms, but was informed that they were out of rooms again, so we had to spend ANOTHER night in a room with a very tempremental AC. Each time I spoke to the front desk, I was met with rudeness, and a very uncaring attitude. Ashley, I believe it was, even had the audacity to cop an attitude with my girlfriend before even asking what was wrong by letting out a very loud sigh when she saw us coming up, then telling us "it wasn't her problem". She alone will be the reason that we will not be booking this hotel if we travel to Boston again.

In any event, luckily on the 3rd day, we were able to get switched to a king, with a working(and quiet) AC unit and the rest of our stay was uneventful. The pool is very nice, the beds are quite comfortable, the bathrooms clean and pretty. Overall, as I listed above, we would not stay here again, but you can take your chances that the front desk is a bit more polite when you get there.