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Mark Shoenfelt

4 years ago

Actually, I'm VERY disappointed with the riding ac...

Actually, I'm VERY disappointed with the riding academy. As a veteran, I purchased my wife the course with Smokin' Harley-Davidson Winston-Salem NC so that I could buy her a Harley to ride her own instead of with me. The Saturday of the course was very hot with high humidity. My wife has diabetes and the heat and humidity got to her and her sugar level dropped and it all overcame her. She almost dropped the bike and burned her leg. She needed to sit down and re-hydrate and get some carbs in her to bring up her sugar level. As soon as she sat down the instructor told her she was done. She tried to explain but with no recourse. She called the main Harley-Davidson number at corporate, they agreed there should have been some accommodation to re-hydrate and eat some sugar tabs BUT....THERE WAS NOTHING THEY COULD DO. Seriously?! You could accept the money of a vet but couldn't make a 5 minute accommodation for a diabetic to re-hydrate and bring her sugar level up? I cannot express how disappointed I am in Harley Davidson. You would rather sacrifice the profit and sale of a new bike for the sake of keeping the fee and not rescheduling the course for a diabetic having an episode.

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