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Review of West Hills Jeep Chrysler Dodge

At this point in time I am not sure if I am even c...

At this point in time I am not sure if I am even comfortable giving this dealership a 3 star review.

When my boyfriend and I got to the lot I was surprised and kinda of great full that sales people were not swarming to us. This was nice at first but after looking about about 10 different cars, we were getting turned off that no one even said hello to us.

We ended up finally meeting a sales person (sorry don t remember his name) who was meh (I have a lot of anxiety issues and as such was letting my boyfriend do all the talking). After test driving the first car he handed us off to another sales person.

Reggie (spelling sorry) the next sales person was hands down 100% amazing to work with. I told him exactly what I wanted in a vehicle (quite a long list actually) and he was able to find me one that had everything in it that I wanted minus one item which ended up not being a deal breaker for me. He was not pushy, he listened to me, he was down to earth and personable ( when I go car shopping again I honestly will probably text him asking for his help).

Now the reason I am not even sure if I want to give the dealership itself 5 stars is because of their finance? Department. It takes a lot to offend me and Ian the finance guy did just that. I felt like I was being targeted because of my sexual orientation. I won t go into details as this is currently being addressed but he had asked me a question privately (should have been addressed to my boyfriend as well) and I found the question to be very inappropriate and very offensive to me.

I had mentioned this to another employee at another site whom I m turn informed Reggie. Reggie has been in contact with me and personally apologized to me and has brought this to the managements attention.

I guess I can update this if and when anything else may be addressed.