I have called and left many voice mail msgs regard...

I have called and left many voice mail msgs regarding the clicking noise of the vehicle, but got no response. I decided to come into the Dealer ship and addressed to Mario, the Service Mrg. Jack, who was looking at the vehicle but did not performed the work or fixed the problem. As a result I still have experienced the clicking noise. Mario apologized to me that the way he explained to Jack it was his mistake, and he should have open it and do a full inspection.
I came back for further inspection. I was asked to pay for it. I refused to pay because it was never mentioned to me that was the requirement, and I was not aware of it.
I went to see Matt Treacy, general mrg. It was a very bad experience, he told me that he has only 5 or 10 minutes his time for me, and I needed to hurry up. I had a very bad customer service experience, and the services they provided it was very, very poor, and was not performed to my satisfaction, and they did not value my business. I will not come back to this Dealer ship. To potential or existing customers, please ensure that you have everything documented in writing avoiding confusion, or they can ripping you off big time.