Jasmine Hawthorne

Review of Roost Restaurant

DO NOT, I REPEAT, DO NOT WASTE YOUR TIME AT THIS U...

DO NOT, I REPEAT, DO NOT WASTE YOUR TIME AT THIS UNPROFESSIONAL ESTABLISHMENT!! My family and I (4 adults and 2 kids, plus 3 babies) requested to dine outside. They informed us that it would be a 1 hour wait. So, we asked to be placed on the list AND I received a confirmation text that we were on the list. The text was received at 7:44 pm and we returned at 8:50 pm because we HADN'T received a text that our table was ready. My husband went to check on the wait time and they told him that they never made reservations for that number of people and the kitchen was now closed. I showed the manager the text and he proceeded to give us his story about how tough his job is because he's short staffed. We quickly let him know that this was very unprofessional and we felt hurt because we have been walking around downtown Greenville with hungry children and out of town guest. We deserved to be notified!! The manager had no remorse and simply stared at us. WE WERE DENIED SERVICE AT ROOST!! I wish 0 stars was an option.