Charlie Perkins

Review of Aaron Overhead Doors of Atlant...

I woke up to find both family cars blocked in the ...

I woke up to find both family cars blocked in the garage due to a broken garage door spring. My daughter had an important appointment at 9:00am. I needed help asap! I went to Aaron s website and I saw they had a 24/7 call or text number. I called at 5:30am. Although, it was very early morning, the young lady was helpful and courteous. Ryan returned my call. Unfortunately, he didn t have a open appointment until Saturday and it was 2 days away. Later, he called back to let me know, he was squeezing me in, and a technician was on the way. The two technicians Travis and Chase were courteous and professional. They inspected the door, and then they explained, what needed to be done and the cost. I can t think of the words to express my gratitude for such a quick response. The customer service by the entire Aaron Overhead Door team that I interacted with Ryan, Travis, Chase and Heather was excellent. One more thing, I like the use of technology. I was notified every step what was going on via text or email. I received a text message with the name and picture of the technician and finally, I was given the option of paying online. A big thank you for the help and saving the day for my daughter.