This is not a real resort, just a hotel with a swi...

This is not a real resort, just a hotel with a swimming pool and bad restaurants. The staff needs better training on how to be efficient and go the extra mile for guests. On arrival we were given our room key but no information. We had to specifically ask everything - where is the restaurant? What are the pool bar hours? Is there somewhere for coffee? Etc etc. I found out on the last day there that there is a regular shuttle to Target, Fountain Hills and other places. Would have been good to know! The concierge is never there - I asked at the front desk and their only response was it would be best to book my own tours because the concierge seemed to be avoiding work . She thought that was funny, I didn t. The food at the main restaurant is quite good but the service is terrible and extremely slow. They offer associated excursions like Segway tours and horseback rides but these are somewhat offsite and there is no shuttle. I asked at the front desk and they said maybe the shuttle could take me to the Fort McDowell adventures which was advertised all over the hotel but they never did call and I ended up taking Uber. When I arrived at my excursion the host warned me Uber would not come out there to pick me up, and that the hotel was supposed to take me! Luckily some other guests nicely drove me back to the hotel or I would have been stuck walking miles on the highway in the sun. They seem to only care about their golf guests and not others. The casino is smoky and sad, and the restaurants in there looked terrible but I couldn t eat there due to the smoke. The location is remote which is not so much a plus because there is not much around there. I walked the on site trail but it s in poor condition and not well marked. The pool is nice and the pool bar was the best part about this place. Would not return - many better actual resorts run more professionally in the region.