I'm extremely disappointed with the service I rece...

I'm extremely disappointed with the service I received from cypress. After sitting in heavy traffic for 2 hours (before even reaching the second Narrows bridge, Lions Gate Bridge was closed) due to car accidents across both the bridges, I called to try and change the tickets to another day as we could not make it up. The manager refused to refund or change and I understand that its not within the policy but this is not acceptable at all.

I considered buying the silver pass next year but with such service, I'll never buy a Cypress pass again and that decision is unanimous in amongst my friends as well.