Both times that I have made contact with this offi...

Both times that I have made contact with this office were unprofessional experiences. This morning, I explained my situation, was placed on hold to see what help could be done. After waiting 30 minutes (no exaggeration) someone asked what they could do. I explained to them my situation, again. They explained that they were unsure if they could help could I please wait while they found out. I asked why I had been placed on hold for thirty minutes, that's what they said before. The woman answered, "Well we have been very busy answering phones." She put me on hold again when another woman came on the line and stated that she was taking over for the previous person, please explain for the third time. Unfortunately, my first appointment with this office was not any better with the doctor scolding the clinician who was trying her best.