The sales department is a complete joke. I went in...

The sales department is a complete joke. I went in to trade my GMC Yukon and purchase another vehicle for my Daughter who attends UF. They appraised my vehicle for an outrageously low figure, when I asked for my keys they hesitated and would not give them back. I inquired who the boss was and they would not tell me, when asked to speak with him they told me not available, when he was clearly sitting in his office yelling at someone. I told them I would wait, well that was over 30 minutes later and he still refused to me for another 15 minutes after what appeared to be a tyrant on another employee who clearly came out upset. His name is Steve and when he did see me he laughed off what I told him and said the value offered was fair. I would not buy a vehicle here for anything and will be telling my story to the masses.