I am sick of calling Conover N.C. office and havi...

I am sick of calling Conover N.C. office and having to wait for 15 to 20 minutes to make an appointment. This happens all the time. Also when my doctor moved there from Taylorsville I waited in waiting room for 40 minutes for lab work . I finally got up and ask the two ladies setting behind the desk if I had been forgotten. She replied you just go on back for lab work NO one told me that so I told my doctor (Dr.Kimberly Vass Eudy) they need to put up a sign about lab work. Nothing has changed in over a year on making appointmentsure or about lab work. Incompetent people working in check in and check out!