Kristen Koch

Review of Mills Properties, Inc.

I have tried being patient with this company howev...

I have tried being patient with this company however I am fed up. We first lived at the Brentwood location and things were fine. I guess. Except for the fact that the basement right below us that contained the only laundry at the facility had multiple robberies occur and the only reason we were alerted to this was when the police came knocking on our door one evening to see if we had witnessed anything. We transferred to the Bonhomme location two weeks later. This place was fine until move out, we inquired about breaking our lease a month and a half early and were told it would cost us more to break the lease ($1500) than to simply ride it out. Once I realized how much we ended up paying to "ride it out" ($1800) we would have saved $300 by breaking it early. Additionally, we were charged a full month of rent for our last two weeks even though it should have been a prorated amount. When I called to inquire about this I was assured my refund would be provided as soon as we turned in our keys. Upon going to turn in my keys I was told it would actually take 30 days to return our money and that we were having $150 taken from the refund automatically for "unpaid utilities when we first moved in" which we were never alerted about. When I asked why I was told I would get it right away they said they listened to my recorded phone call and that was not what I was told. I was never even alerted that my calls were being recorded, but fine, I was just ready to be done at this point. I waited patiently for the refund only to get a refund check that was HALF the amount they took out. All I received was a check with NO explanation of why money was taken out. Over $300 was taken with no explanation. When I called requesting more information I was told we would be immediately sent a move out statement via email. Still. Waiting. Do not waste your time, money, or safety with any of the company's properties.