Agent Phrosty

Review of Hotel Arista Naperville

A monument to mediocrity amid traffic and generic ...

A monument to mediocrity amid traffic and generic office complexes. In town for a wedding in a room that had already been paid for... Upon check-in, the clerk mentioned she needed a card on file for incidentals and ended up charging $429.00 when we were told it was only a hundred. When I discovered that she had done so, I spoke with a supervisor who offered to call my bank but nothing else... Stated they couldn't do anything about it and that I'd have to handle it with my bank... On Monday. The rooms are nice if you like views of the highway and water tower. And the beds? You'll get a better night's sleep on the lobby floor. For what this place charges to stay, it's truly a disappointment in what you get for your money.