Sally K needs to learn how to treat customers with...

Sally K needs to learn how to treat customers with Respect...
I don't care if you spend $10 or $183K, there is a level of integrity and courtesy expected when doing business.
I will let you know that I spent $181,251.23 on a Beautiful truck@ this dealership.
It doesn't matter what amount you spend, show some respect and simply put, follow the Golden Rule... There are folks who are employed@ this business who just don't know how to conduct themselves when it comes to business or they simply choose who they feel deserves to be treated respectfully and who they choose to give outstanding service to.
If some of these folks who are employed here don't care for Asians or whatever, fine but don't take my money then treat me terribly and dismissive after the fact.
I don't ask for free things, free services, gift cards etc... I've never positioned myself in any way to be treated the way I was treated by these folks@ Feldmann's... The way Jerry M, Sally K, Abby H and Sam W interacted with me was unfair, distrusting and plain disrespectful... These individuals need to clean up their attitudes and judgements.
After a harrowing and exhaustive after purchase experience with Sally K involving a $2500 credit stemming back to January 2018, I was compelled to leave my honest and forthright experience.
There was a $2500 deposit made in 2017 for a custom built MB Flagship Wagon. This deposit was made on a charge card by my partner. The full balance was paid upon the truck arriving for delivery.
Unbeknownst to me@ the time of delivery, the deposit was not reflected in the final bill.
Feb 2018, we had closed three different charge accts, one of those being the card used to charge the deposit.
April 2019, Eric (who was no longer with the company) had called to inform me there was a credit balance of $2500 and that a check would be issued since a credit back to the card wasn't possible.
During this prolonged event, months go by without a refund or correspondence so I finally reach out to Jerry M (he was the person referred to me by reception).
I was very specific with Jerry about the issue and he said he'd "call me the upcoming Friday" once he did some inquiries. He never called...
I let two weeks go by after this initial brush off and then I finally Drive down to the dealership to speak to someone who would actually value the seriousness pertaining to this incident.
I spoke to Abby H and Sam W. These two gals were working finance at this time and assured me they'd get to the bottom of the issues but as they were selling me this story, they photo copied my driver's license... I wasn't there to test Drive so I asked why they needed my identification. Their response is they always take copies of identification.
This company already had my driver's license on file along with all my contact info when I purchased my truck but I guess they felt I was a deceitful criminal.
Unfortunately I had to deal with Sally K after this experience. Since the card used to secure deposit was voluntarily closed the card company refused to follow up with a letter of explanation on the inactive account.
Let me tell you that she was very unpleasant to deal with. I was dealing with a smart mouth, argumentative and combative kindergartener. She was rude, dismissive and literally was playing trivia with me over the telephone.
I said to her "How dare you speak to me this way, who do you think you are?"
I'm certain this poor excuse of an employee would never speak to a Caucasian in this manner.
She lacks professionalism, common courtesy and she's discriminative.
Hopefully the conversation was recorded so if anyone in charge doubts my claims, they can go back and listen to her abusive lack of mannerism with me.
Along with the attitude, she had me guessing which address she was sending the refund check to...
Eventually the refund was sent to my partner@ his address but the way this battle axe spoke to me is unacceptable.
Feldmanns should do better... Clean up the actions of the folks I mentioned here because this is not the way you treat customers and conduct business.