jensen hunt

Review of Access Garage Doors

Access Doors came to my home to replace a spring t...

Access Doors came to my home to replace a spring that had broken on my door. To their credit they were there roughly a half an hour after my call. I showed the technician the issue and thought that would it but that was not the case. The technician came to get me roughly ten minutes later after doing his total door inspection to inform me that I was in need of a new door. One of the support rods going across the door had a dent tiny tiny little dent in it that looked like it had been hit with hammer. Not a sledge hammer but a plain old hammer. He claimed that this tiny tiny little dent had ruined the structural integrity of the door. He offered to sell me a replacement panel but he said what I really need was a new door. At which point he told me that only of other estimators could give me that price and it would be a few days before one could come out be guessed the price would be around $1,300. I promptly told the technician to leave my house. I contacted another company in town and told them my story and they confirmed my suspicions that pushing unnecessary repairs is the way AGD does business. That firm wasn't going to be able to get a technician to my home until the next day but they were kind enough to contact Garage Door Doctor for me and he was there within an hour. After telling him the story about AGD and letting him look at the tiny tiny dent he told me that AGD was trying to upsell me into buying a door I didn't need. When the technician from AGD first arrived at my home he gave me a price on replacing both springs before doing his inspection. Oddly enough AGD's quoted price was roughly 40% higher than I was charged by Garage Door Doctor for replacing both springs.