Bill Mosler

Review of Honda of Joliet

Everything from the test drive to the sales proces...

Everything from the test drive to the sales process to the service is a less than ideal experience. The only reason we bought from them is they got their hands on the exact car we wanted at the time we needed it.

Our salesman, Ken was the king of overpromising and underdelivering. I had an appointment to come in and have my car looked at to value it...but when I got there, they couldn't give me a value because the used sales manager was out of the office. Why make an appointment and have me come in?

I was then told we would need 45 minutes the next morning to complete all paperwork and get financing and be out the door. In the meantime I called Ken back for the VIN number of the car for insurance and he never returned my call. He claimed he did and left me a message but he didn't even ask for my call back number before he hung up.

Then the real fun started the day we purchased the vehicle. Our 45 minutes turned into over two hours. None of the paperwork was ready and he just kept telling us a few more minutes over and over again. He never took the initiative to actually get an accurate timeframe from the finance manager so we could get out of there and pick up our children who our sitter had to leave at our neighbors house because our appointment took so long.

Oh, and have fun financing with them. Our credit is over 800 and the rate they got us was double what our credit union offered. Beware!

For all of our inconvenience, they gave us four free oil changes. Every time there was an inconvenience or a delay, the manager would pop up with a free voucher. Customer service and respecting people's time is a much better polocy than throwing around free oil changes.

Also be aware that they will say anything to get you to buy a car. The one that I laugh about was the accessory manager telling us to bring the car back to have all the options put on and you can use all the gas you want no charge! Well when I dropped my car off for my service appointment made through Ken, they didnt even know I was coming. Amazing. On top of that, service said, make sure you bring the loaner back with the same about of gas. It was comical. They also said the car would be done the same day and when I called right before closing they said everyone had gone home and the car wasn't ready.

I will never go back to Honda of Joliet again. Even the free oil change vouchers are in the garbage. Not worth the headache.

8/1/17 I would like to update my experience.

After getting the van back, after a few days, the back up sensors would just beep non stop. The actual sensors when I looked were not even mounted to the bumper correctly. Back to the dealership the van went.

I was told when they picked the car up Friday, it would be ready on Tuesday. On Tuesday I was told that the technician that installed the sensors did such a poor job that they damaged the bumper. A new bumper now had to be order, painted, and the new sensors installed. I was told the car would be ready no later that Thursday. Thursday come and goes, the weekend passes, and I finally call the General Manager (Rick Karallus) and left him a message to call me back.

It's now Tuesday evening and no one has gotten back to me, not even the General Manager. What is going on? Who knows if they even have my van anymore.

8/4/17 Another update

The General Manager (Rick Karallus) personally followed up with me and kept me in the loop with the progress with our van. He then personally delivered the vehicle with a full tank of gas and even made our first months payment.

Thanks for following through and fixing the situation.