The location and views of the hotel are beautiful....

The location and views of the hotel are beautiful. However, when we checked in, we were given keys to a room that was occupied still. We had to return to the front desk to get a different room. They compensated us with a bottle of champagne, but still inconvenient and awkward. Our suite was beautiful with a great view, however we found a huge cockroach in the kitchen, which was a bit of a turn off. The main pool, The Falls, was pretty dirty. Again, beautiful waterfalls and ambience, but since it had been pretty stormy here in AZ, the pools had lots of debris. They offer shuttle services since the hills are pretty steep, but expect to wait a while. We called for one to head to dinner on the resort and waited outside of our room for it to arrive, however by the time we walked down the stairs, it left. So we had to call for another. We came from east Mesa for just the weekend to getaway, so all in all, it was alright.