Cheryl Philippe

Review of All Star Automotive Group

Most horrible service experience ever. Please avo...

Most horrible service experience ever. Please avoid All Star Automotive and save yourself from the misery of dealing with people who do not care about customer service whatsoever. Dropped my 2012 truck off on Monday morning, June 15, 2015, and phoned on Tuesday and Wednesday and left messages but never got a return phone call. My wife finally spoke to someone on Wednesday and was told nothing had been checked out on the truck. Coreen then checked with the service department and was told they would look at it on Thursday and phone us. Phoned to speak to service manager and had to leave a message but again no return call. We called again on Friday and said truck should be ready Monday. Phoned them on Tuesday morning and had to leave a message again no return call. Phoned again and was told truck not ready they need to order a part. So we told them we were coming to pick up truck please do not repair. Arrived to pick up truck and was ignored for 10-15 minutes before anyone asked if I needed help. Then given bill for $137.00 even though we had purchased the extended warranty which was still in effect. Coreen said I did not have a warranty so I had to bring my invoice for proof. No one was interested in looking at my proof of warranty. The service manager Jeremy then appeared and asked very rudely if I had initialed the service agreement when the truck was dropped off and said I had to pay in order to take the truck. I did pay but will never ever return to purchase another vehicle from any All Star Automotive dealership!