Tiffany Lu

Review of Toyota of Alvin

Like most people, if I could give this no stars I ...

Like most people, if I could give this no stars I really would. We were quoted a specific APR rate by our salesman and sure enough, when we got to the finance manager's office he tried to DOUBLE what we were quoted. I understand we are young, but that does not mean we are too naive to understand when someone is trying to take advantage of us. When we asked to go back and speak to our salesman the finance manager says "Well what do you honestly expect? You're first time buyers. This is the best you're going to get. Stop trying to run before you can walk." We finally had to get the manager involved who then helped us get the rate we were originally quoted. The finance manager, Jean Dupont, throws what I can only consider as an adult tantrum the entire time, practically slams on his keyboard like an upset child while he was finishing our paperwork, and got upset that we involved someone else. We get a call Monday, saying that they cannot give us the APR we were quoted and that we had to raise our rate, keep in mind that the papers are already signed and printed. We politely say that we understand and we would just like to give the car back and receive the title of our trade in back, the salesman says it would be no problem and that he understood. We get to the dealership and Jean Dupont REFUSES. He is yelling and cursing at us, saying that we were morons and that he would not give up the title. I have never seen a GROWN MAN act this way. We again, had to get another manager involved and he gave us the title and let us leave. I REGULARLY hear horror stories about this dealership and cannot stress enough that they are not worthy of your business.