Bill Klages

Review of City of Austin, Water & Wastew...

Austin water utility is a rip off!

Austin water utility is a rip off!
beware if you have a pool and you have a leak...Austin wont give you any relief. Yet they continue to drive their own conservation program with an ever exploding Austin population.
I was told by an Austin Water manager that rates were increased because residents had 'over conserved' on water usage and revenues had dropped which required a rate increase. We have some of the worst water rates in the U.S.
Many people own pools and leaks are bound to happen. Austin water needs to understand that their revenues are greater because citizens are filling pools. So the water department benefits.
Yet when a resident has an accidental lead, even with underground pipes that are not easily located, or you are on vacation and can't identify the leak timely, Austin turns their head when you get a $1,000 water bill.
Austin water just had their own leak situation which resulted in them raising the water restriction level and again penalizing the community (not being able to water lawns, wash cars, etc)
How is this fair!?!?!?
Keep ripping us off, Austin!!!!!!!!!!!