Nicolas Salazar

Review of Toronto Hyundai

EDIT: Your service manager already contacted me, a...

EDIT: Your service manager already contacted me, and he DID NOT provide a direct solution to this specific matter.

Very dishonest staff in Service, stay away from this place

I am absolutely disgusted at how dishonest Tim was with me. I brought it in the car for service required at 19k kilometers or 18 months, and he scammed me by getting me to do the service required at 24k or 24 months!

He clearly knew which service was due, because he asked me for the mileage of the car (currently at 19k) so far, so instead of giving me an honest and sincere answer along the lines of "Mr. Salazar, your car is due for it's third service, which is the same as service #1", he just processed to do service #3, which is the car's FOURTH service. This goes to tell you how they are ready to scam you the moment they see an opportunity.

This cost me over $200 dollars! When I told him about the confusion he told me "There is not much we can do because you signed for this when you dropped off your vehicle". I was offered a mere discount that still kept the bill at over $200.

I would have stayed to speak with the manager in service, but I had stepped out of work to go get my vehicle and needed to get back as soon as possible.

Just stay away from the service department. I cannot speak for any experiences with sales, but I can tell you that service is just out to scam you or up-sale you in shady ways. While I was waiting to pick up my car, I heard about 3 phone calls to customers saying how " ...your car's battery is low in amps, would you like to replace it?"

You can see how it's what they are programmed to do and push for, but sticking a new customer with a $200 bill which was for totally unnecessary service? Total scam move.

Will never step foot into this dealership again.