The people I spoke with in the office (Alex, then ...

The people I spoke with in the office (Alex, then Nancy) were friendly and helpful, and they dispatched our tech quickly. They called ahead with a good amount of time, and Chris R arrived ready to work. He had the problem diagnosed quickly and despite there being some challenges with our equipment, he was able to adapt and get it working. He also identified a component that was beginning to decline, but didn't push its early replacement. He answered all of my questions (I can't help but try and learn how all this stuff works!) and also made a few suggestions for maintenance / cleaning going forward. Price was reasonable and the house is cooling down as we speak! Shavitz is a speed-dial call from now on.