Customer service is absolutely disappointing. I ca...

Customer service is absolutely disappointing. I came in to buy Jo Malone products and the sales lady (Angela) who helped me convinced me to buy Cle de Peau products after a very convincing demo. I ended up buying 5 Cle de Peau items (2 make up, 3 facial products). Unfortunately, after using 2 of the facial products twice, I ended up developing a nasty rash. I had to take them back. Sadly, life takes over you so I totally forgot to call them until 3 weeks post-purchase. When I called and spoke to Angela, she said no way they would take them back and that I should have known immediately (and not within 3 weeks) that I reacted badly to them. Well, had she listened to what I was saying on the phone, she would have understood that I DID NOT USE THE PRODUCTS IMMEDIATELY after buying them and that I totally forgot to call them sooner because work had been keeping me extremely busy. No empathy whatsoever and the accusatory tone during our conversation was a total turn off. It wasn t like I was returning all 5, I just needed help with the 2!!!! Well, NEVER AGAIN will I shop here. I will continue to shop at Nordstrom.