Michelle Zelek

Review of Pheasant Run Resort & Spa

I was so dissapointed with the stay here. For $225...

I was so dissapointed with the stay here. For $225 a night this place was joke. The room was the most run down thing I have ever seen. They had an old
Box tv were every channel was jumpy. Stains and holes in the carpet. The outdoor balcony that was advertised was a first floor outdoor area with a broken arm chair. Not to mention the whole pool was overrun with kids. We finally found the inside one and there was about 12 people in the hot tub. Eight were kids under the age of ten and three were infants... in the hot tub! Turns out they just lived in the area and weren't even staying that the hotel. They were loud and rude and kept splashing us. They go there because there is no card access to their pools or rooms. Not to mention how dangerous and wet the pool area was. No one kept up with it and was shoken wet to a point of where it was dangerous to walk. Oh and did I mention we were on a dog floor and are room reaked of old dogs... for 225 a night! This place is literally a joke and waste of money. I want a refund or some of my money back, but honestly didn't even fight it in person because I wanted to get the hell out of the place. When I was checking out I had 3 angry customers ahead of me. No one looked happy.