Some of the worst care I have ever experienced in ...

Some of the worst care I have ever experienced in my 13 years of being in healthcare. There is absolutely no communication between staff and concerned family members, no matter what time of day you call, everyone is too busy to talk and no one calls back. There was a complete lack of basic care for the patient. Who cares if they save your life if you lay in a bed with dirty sheets, no one helps you bathe/brush your teeth, a room that is cluttered and gross, and waiting for a call light to be answered takes all day. When I brought up my concerns to the staff, there was no compassion whatsoever about what I had to say; only defensiveness about what they were doing right. I was shocked that one of the "top hospitals" in the world would provide care in the manner that this hospital did. The only person who seemed to care and was extremely compassionate was the unit manager and I am thankful for her kindness. We will not return here for any care. I thought I was doing what was best for my loved one by bringing them here for care and unfortunately was proven wrong.