I loved going to Dollar rental great customer serv...

I loved going to Dollar rental great customer service at the location at the front desk .. BUT I rented a vehicle on Friday (09/13) returned it 2hrs earlier on Saturday no nobody was there to confirm I turned it in. I did check with front desk before leaving and they told me leave keys in the car on the ignition. Okay I said. Today is Monday (09/16/19) why on earth hasn t the vehicle I rented been marked by their facility it s been rcvd PLUS i get charged an EXTRA $100 per day additional until someone lays eyes one the vehicle so u mean to tell me in the last two days nobody s been up there to confirm I turned in the vehicle ???? No ones worked this weekend ??? I went Sunday lunch time was told Michelle the manager was going to take care of this by the afternoon and she would give me a call back and if I had any questions to could ca the 1-800 # and asked to get transferred to the facility .. 5 calls in and I STILL can t get thru n the manager never called me back. Oh but that I shouldn t worry because they will refund me my money What if I didn t have any funds in my account ?? Where u going to take care of my overdraft fees??? Why do I have to go out out of MY way to go back to the airport and take care of this matter??? I cannot get thru to talk to someone at the facility so I now have to wait until I get out of work to go when I should be at home with my child making dinner instead! I will never rent from here again! This makes me loose my trust in them! Two whole days my rental was returned and no one seems to be able to confirm I returned it yet oh but their so quick to charge my account $100 fee !!! I lost my trust and confidence in this facility !!! I ve rented before in other occasions loved their prices and customer service you would think me being a loyal customer I would get better treatment but nope .. loyalty means nothing to them!