Its Potter

Review of MICHAEL HOTEL 4 *

Checked in on 27th dec 2020. Waited in line for ab...

Checked in on 27th dec 2020. Waited in line for about 30mins just to check in at 12.45pm when there is 3 counters open. I dont think this is hotel standard whereby pax have to wait until 30mins in line. Usually the max time could only take up to 10 mins to check in a pax. Do note there was already 3 people at the counter and 4 people in line together with me waiting to check in. We got a twin bed room instead of double bed when we had already requested.When we got to our room 0630, one of the bedsheet smelled urine and it was so strong that i have difficulty sleeping. Please QC before handling over your rooms to guest. Lastly, the lady at the lift for guests doing safe entry check in at around 4pm+ on 27th dec was super rude and looking down on others. She assumed that i wasnt a guest there and just rudely say need ur ic . She treated as though i wasnt a paying guest there. Her attitude needs to be checked as this will certainly ruin the hotel s reputation. She is just a safe entry staff not a manager or general manager at the hotel. Would not recommend to stay here for staycaytion and pay over $300+ for a 5 star hotel but with such standard and old furnishing.