Nick Dees

Review of Kenny’s Computer Repair

I had built and published a website using software...

I had built and published a website using software that I found particularly user-friendly. Soon after, the laptop I had used to create the site went missing. Fortunately I had created a backup of the site on a flash drive. I purchased a new laptop, with a much higher resolution, downloaded the site-builder software and opened the bkup file only to find that it would not open properly on the new PC making it impossible for me to update my site. While tech support for the software was initially helpful, when I finally asked them to test the file on a laptop with the same resolution as mine they stopped communicating with me.

A month ago I had taken my laptop to Kenny P for servicing based on a recommendation from a friend. Since tech support was no longer going to assist me I decided to email Kenny, explaining the situation in detail. I was surprised when Kenny responded to me almost immediately. He confirmed my suspicions that the problem is likely with the software not being compatible with the high resolution on my PC.

I now have the confidence to contact and confront management and insist they test the file on other Hi Res PC.s.

All I can say it this guy is great. He hears you, he understands you, he listens and he responds. I will be a life-long client. Kenny P's should be the first and perhaps last place you need to go for help.