c

We have to give a big thank you shout out to front...

We have to give a big thank you shout out to front office manager Jezzel Chavez he came through for us and made our stay a wonderful, mostly stress free, one. Our rooms were comfortable and we thank the resort for the roll away bed. The restaurant's food was delicious and the staff was accomodating and friendly. Our family loved the pool. I would have given the resort 5 stars except for the fact that housekeeping was terrible. They made up one of our rooms the first day but not the second room. They didn't even remove the second room's trash. The second day they didn't make up either rooms and what was worse is that a "do not disturb" sign magically apperared on one of our doors. We never had a d.n.d. sign before that. They took the towls I left by the door but did not leave us any clean towels. My husband believes that housekeeping put the sign on our door so they didn't have to clean our rooms since they never cleaned our second room. It was late when we returned from the boardwalk and all 3 of our room keys didn't work. The front desk kindly came and gave us new keys and let us in our rooms. They also sent up clean towls and coffee. They were great. We would stay there again because the rmajority of our stay was great.

Comments:

No comments