joann gates

Review of Doubletree Doheny Beach

The best part about our stay was the small Rooftop...

The best part about our stay was the small Rooftop 30th bday celebration that we hosted for my daughter. It was lovely and the Manager Gil made it all possible. He was so accommodating. We could not have hosted our friends and family without his help. With all that said we will never stay here again. The place needs to be completely remodel. The sofas in all three rooms were either ripped or stain. The tubs in all three rooms were so dirty or stained or both that we were so uncomfortable bathing that I literally wiped them down with my disinfecting wipes. The furniture looked like it had been chewed up in all three rooms.
We were supposed to get free breakfast while we stayed there. However, we went to get breakfast, they handed us a menu, we gave them our vouchers. Once we got our food she handed me a bill for $28 and she said what we ordered was a upgrade and that our voucher were for Continental breakfast only. No where in there did it say Continental breakfast anywhere, nor did it say it on the menu. Not to mention I was over charged for our stay. I used was overcharged by $560. I was charged 3 pet deposit and we had 1 pet. Thank goodness I caught that and they reimbursed $450. Here it is 1 week later and the $1297 hold which suppose to be $771 is still on my card. It's still so much that I could go on about. The location is great,, across from the beach but never ever Again.