Spencer Campbell

Review of Philips Singapore Pte Ltd.

This was the response I got after trying to order ...

This was the response I got after trying to order an infrared bulb as a replacement to the Philips Lamp. The bulb costs $29 whilst a brand new lamp can be bought for $69 online.

Apologies for the confusion. We received an update from our spare part team and advised that the bulb of your cannot be ordered as a spare part. For replacement, you need to bring the unit to our service center.

There will be $21 labor charge if the unit is out of warranty. Kindly advise if you still have a copy of the receipt for the warranty. If receipt is no longer available, we will base its warranty on the serial number indicated on the product marking below the main unit.