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Review of Sheraton Macao Hotel - Cotai C...

Despite being an Marriott Bonvoy elite member, She...

Despite being an Marriott Bonvoy elite member, Sheraton Macau does not provide member benefit if the booking was not made directly with the hotel, while other major hotels don't have such exclusion. Made direct bookings four times, only received room-upgrade once, excuses such as weekend, holiday or simply busy. They advertise themselves of having the most rooms in Macau but still unwilling to honour room upgrades.