Hillary H

Review of Jones & Stokes

Came to PBR on January 26th, won't be coming back ...

Came to PBR on January 26th, won't be coming back to the Golden 1 Center. Brought my one year old daughter and was told I couldn't bring in a Contigo water bottle in for her. As the website states under babycare (in FAQs) "baby bags, PLASTIC BOTTLES, and formula are permitted in Golden 1 Center as long as the bag is no longer than 16x16x8." We made sure to check the website before hand to see of it was okay. I figured the Golden One Center was very family oriented due to all the family restrooms, nursing stations, and they even have stroller rentals. The Contigo bottle had a nipple on it of which is the only PLASTIC bottle my daughter will drink out of. Sadly the supervisor John H. came over and said the website was incorrect, we couldn't bring the PLASTIC bottle in (even if it was empty) and then told us to watch our language or we can not come in (we didn't even cuss or raise our voices). I ended up throwing the bottle out since it was starting soon, but why would the website state this if we couldn't bring in a plastic bottle for a baby? The employees inside the Golden 1 Center also could not answer that question. When we were waiting for Johns supervisor we were speaking with the customer service representative who was great and she did not have an answer. She also had a similar bottle except hers did not have a rubber top. Spoke with John's supervisor and he backed up John. He apologized, also said he would have to get the website changed. He said if we were to bring in an outside bottle even if it was empty and it had mold in it and we filled it with a water we bought we could turn around and sue them if we got sick..... what? This is a bottle for a baby, did he really think if a bottle had mold in it I would give it to my child? Worst example ever.