Update 3/31-

Update 3/31-

Received my first mortgage bill and it was DOUBLE the amount of my closing disclosure.

This company used the wrong CD to finalize my loan. Now i am being told I have to pay it or will get a late fee..

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My experience with the Money store team was very stressful and disappointing. I will say that I received a very great rate which is the most important thing I suppose..

Positives:
- Great rate

Negatives:
- Lack of communication
- As a first time home buyer, I had many questions about what was needed for mortgage loans and about next steps. The loan officer Kevin Zhu was MIA and didn't answer my questions about the process (My friend used him and his team and said it was fine so take this review as you will)
- I as the client was constantly asking the team what they need because they kept sending me multiple emails about one thing they need here and there and my closing date was coming up! I wanted to know what was left to complete and it made me nervous and for good reason...

ON MY CLOSING DAY..THEY STILL DIDN'T HAVE MY CLOSING DOCUMENTS.

I thought it odd that I was expected at the closing table in 45 mins and still didn't receive any CD. When I called them, the closing team said they were still waiting on info from the lender (that's another story). This was on a Monday and they haven't spoken to the lender since last Thursday, when they EMAILED THEM. When I asked if they've called since, the woman asked if i wanted the number to call them to check on things... maybe my expectations are too high but this is completely unacceptable..

This team knew for an entire month what the closing date was and didn't communicate at all about what was going on nor make an effort to make sure everything was completed for my closing date.

When the team finally got it together after MY lead and my attorneys, the CD I received had my name misspelled, the incorrect address and the incorrect taxes! Ridiculous.. they put my taxes as like $25K for a small condo.

All in all, I felt that the team didn't give a damn about me as a client and made my first time homebuying experience extremely difficult. They lacked initiative, communication, and attention to detail.