Emily Burns

Review of The Grace Hotel

The hotel is beautiful in all common areas. it has...

The hotel is beautiful in all common areas. it has been painstakingly restored and reading the history of the hotel was also really interesting. The gym and pool were good. The renovated rooms are nice looking but not true to the heritage of the building. They are also not comfortable for a week long stay as there was no arm chair or lounge. It was either the bed or desk to sit. There also was no carpet, there are floor boards instead. I had an issue with water leaking in the first room, I sat for an hour waiting to be reallocated but they forgot about me and it wasn't until I rang back that they followed up. The gentleman who assisted me move was really nice but there wasn't really any apology for the inconvenience. I know only certain floors are renovated I hope that the.design is reviewed for the other floors with consideration to heritage anf comfort. The bathrooms do achieve this already and are nicely appointed. I also hope a bit more time is spent assisting guests when things go wrong I wasn't given a new room till 9:30 and I had to work the next day! A colleague also had a fire alarm go off after midnight with no follow up to advise it was a false alarm or even that is was being investigated.